Shipping, payments and returns
Shipping, payment and returns
Everything you need to know before ordering a piece. For anything out of the ordinary, message us on WhatsApp: we reply within 24 business hours.
How to buy
- 1
Choose your piece on kallvu.com. Each one exists only once.
- 2
Message us on WhatsApp from the product page: we'll confirm availability and shipping cost.
- 3
Pay by bank transfer or credit card. The piece is held for you for 48 hours.
- 4
Receive it anywhere in Chile or abroad, wrapped in tissue paper.
Shipping
Shipping is quoted per order, based on the destination and the size of the piece. We ship throughout Chile via courier, with a tracking number.
International shipping is quoted individually for each order, with costs and delivery times depending on the destination country. Pieces travel wrapped in tissue paper and protective packaging.
Payment
We accept bank transfer and credit cards.
The piece is held for you for 48 hours from the moment we confirm its availability on WhatsApp. If payment is not received within that period, the piece becomes available again.
Returns and exchanges
Kallvü pieces are one-of-a-kind and handmade. For remote purchases, you may withdraw from the sale within 10 business days of receiving your order, as set out by Chilean consumer law (Ley 19.496). The piece must arrive unused and in its original packaging; return shipping costs are borne by the customer. Message us on WhatsApp and we will arrange everything with you.
If your piece arrives damaged or shows defects, it is on us: you have six months to claim for hidden defects under Chilean law. We replace the piece, repair it or refund you, whichever you prefer.
For custom orders, we discuss the scope of the work together before starting: measurements, materials and timelines are laid out in a written quote you approve, so the result is what you expect.